- Land Services
Every tour handled by Travel ID is more than fulfilling the basic requirements expected by our clients. We are aiming at delivering the experience of lifetime so that we focus more on details.
Before arrival of your groups:
We will make sure that we have totally understood your requirements and your customers’ desired experience, and adjust the tour plan details accordingly.
We will reconfirm the tour plan and reservation details of each group one week before its arrival.
During the tours:
Our operation team will contact the tour guides in each city on daily bases to make sure everything is running smoothly as planned.
You will be given a 24 hrs emergency contact list, including the phone numbers of the client reps in charge of your groups, and the managers of our local offices.
After the tours:
We will provide you the earliest feedbacks. All customer complaints and service recoveries, if there are any, will be reported in formal documents within 1 business day.